Returns
For all Returns - Exchanges, Refunds, Store Credits please visit our RETURNS CENTER
In the event that you need to return a product, please review our Returns Policy below.
Only full price orders are eligible to be returned for the below:
- A store credit for the value of your original order, (not including shipping) valid for 12 months from date of issue. You must contact us within 14 days from delivery and post the item to us within 10 business days of your return request being approved.
- A refund of the product cost to the original payment method, minus a $10 flat rate processing and handling fee. You must contact us within 14 days from delivery and return the item to us within 10 business days of your return request being approved.
If your return does not meet these requirements, it will be returned back to the sender at the customer's expense. We reserve the right to DECLINE any return if the item/s does not meet ALL return conditions.
The cost of sending back your return is at the customer’s expense. Antola Trading does not provide any returns labels or cover the cost of return shipping for sending your return back.
PLEASE NOTE:
- All sale items are FINAL SALE and not eligible to be returned for an exchange, credit note or refund under any circumstances unless deemed faulty.
- All reduced items in any sale or promotion are final sale and no exchanges, credit notes or refunds will be offered unless deemed faulty.
- We do not offer refunds on 'change of mind'.
Non-Returnable Items:
- Customised, seconds or items purchased on sale.
- Items marked as final sale.
- Socks (due to hygiene reasons)
Refund Process:
- If you receive a damaged or defective item, please contact our customer service team immediately for assistance. Provide photos of the damaged or defective item for prompt resolution. Email media@antolatrading.com.
To initiate a return, please visit our RETURNS CENTRE.
Antola Trading reserves the right to modify or update this Returns Policy at any time without prior notice. Please check our website for the most current version.
Wholesale Faulty Goods & Returns Policy
This section applies to wholesale (retailer) orders only. It does not change the returns policy above, which applies to orders placed on this website by individual customers.
Change of mind: Wholesale orders are final sale. We don't accept returns or exchanges for change of mind, slow sellers, or over-ordering.
Inspection on delivery: Please check your order within 7 days of receiving it and let us know of any shortages, incorrect items, or transit damage within that time. After that, we'll treat the order as received in full and in good condition.
Faulty goods: If you find a manufacturing fault, either on delivery or after a customer return, please email us (media@antolatrading.com) with:
- your order or invoice number
- the style, colour and size
- clear photos of the fault
- a brief description of the issue
We'll review your claim within 7 business days. If the fault is confirmed, we'll offer a replacement, credit note, or refund, at our discretion. We may ask for the item to be returned for assessment.
Return authorisation: Please don't send any returns without our written approval first. Unauthorised returns won't be processed.
Returned items: Items returned for incorrect supply must be unworn, with tags attached, and in their original packaging.
Freight: We cover return freight for approved faulty or incorrectly supplied goods. All other freight is at the retailer's cost.
Not covered: We can't accept claims for:
- normal wear and tear
- damage from incorrect washing or care, misuse, or alterations
- damage that occurred in-store, such as marks, sun fading, or security tag damage
- items sold to the retailer as seconds or clearance
Customer returns: Retailers handle their own customer returns under their store policy. If a customer returns an item with a genuine manufacturing fault, you can lodge a faulty claim with us as described above.